Help the Community Managers in moderating Udacity the big scholarship communities, their main objective is ensuring that the students’ online community is healthy, engaging, and making sure that the community goals are successfully met.
Monitor the forum daily including weekends”. Minimum of 2x per day. This should ideally be several hours apart (once in the morning, and once in the evening).
Required skills/qualifications:
- Residing in United States of America
- Proficient in English Language.
- Great knowledge of online communities and cool under pressure
- Understanding of online community platform moderation tools (Forums, Photo Uploads, Commenting, etc.)
- Have a good knowledge of principles of customer service
- Availability to work days, evenings, nights, as well as weekends as and when required.
- Student-oriented mindset and focus on understanding their problems
- Flexibility at their current job to take this challenge as a part-time, External contractor
Provide students with non-technical support on their community, Organize the program online platform by: Dealing with violation posts, to make sure that all members are following the guidelines. Preparing monthly reports, Supporting forum activities,
Ensure all members are having a fun and engaging learning environment