Support strategic engagement programs that will provide multiple avenues for our customers to expand their relationship with SentinelOne and one another. The ultimate goal of the program will be to maintain and innovate on a customer hub for insight, guidance, peer & expert-led discussion, and insight on SentinelOne’s products, support, & services.  This role combines content creation and moderation, with technical savvy and project management capabilities to ensure our community program delivers on its commitment to provide customers a space for collaboration while offering a consistently positive and value-driven experience.

What they are looking for:

• 2+ years of work experience at an enterprise software company
  • 1+ years of customer community management experience is a plus (general customer marketing, customer support or customer success experience also a bonus)
• Experience as a community manager, content creator, product owner, technical writer, or similar in a technical capacity
• Excellent written and verbal communication skills, as well as presentation skills
• Demonstrated ability to build rapport with internal teams and external customers
• Ability to work collaboratively with a sense of urgency and timeliness in a fast-paced environment
• Strategic and creative thinker with well-developed problem-solving and analytical skills

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