Lead a team of enforcement specialists to solve internal and external inquiries, focusing on crisis management and high tier escalations.

Requirements:

• BA/BS degree required.
• 6+ years of meaningful experience in content moderation operations, including experience developing strategies, forecasting operations needs using data, and enforcing policies for podcasts, music, video, and/or another other form of user-generated content.
• Experience in people management. Experience hiring, working with, and leading operations teams and establishing goals and measuring progress.
• A deep understanding of online safety trends and global and legal landscapes.
• Able to leverage data/insights to improve operations performance; can facilitate data-driven and informed prioritization across operations.
• Experience handling time sensitive escalations. Able to take solutions-orientated approaches to sophisticated escalations, tools, bottlenecks, etc.
• Proven track record to lead multiple projects simultaneously across time-zones. Can facilitate critical conversations with ease and balance competing priorities.
• Excellent program and stakeholder management skills. Able to communicate effectively in a distributed team and understand cultural contexts.
• Team player with ability to work autonomously, and lead others.

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