Requirements
You’re a great fit for this role if you are experienced, reliable, and creative. You write well, react fast, and make 1:1 engagement look easy.
To be successful in this role, you will need to develop systems for managing communities for our clients.
You should have managed social media communities for clients or large brands in the past
Responsibilities
- Publishing planned posts natively and in scheduling tools
- Finding great UGC opportunities and getting the appropriate usage rights
- Listening for brand mentions for our clients and responding appropriately
- Seeking proactive opportunities to drive earned reach in comments
- Collaborating with the content team to develop content based on learnings
- Gathering highlights and wins for reports
- Assisting with client escalations and moderations
- Assembling community management guidelines/handbooks
- Proposing tactics to grow reach, engagement, and followers
- Community moderation
Qualifications
- 3+ years in social media management.
- You have managed the social media channels for a large brand
- You have written for technical, B2B, and B2C audiences
- You’re well-versed with social media listening and responses
- You have experience switching between multiple brand voices
- You have caught the misspelled word on the press release before it went out
- You’ve facilitated timely organic social interactions that produced big results (earned media or positive brand sentiment)