Community Moderation Specialist at Figma

Support our growing community with files, plugins, and widgets, driving content moderation excellence, and promoting continuous improvement
Create an excellent community support experience, maintaining healthy communication and timely engagement with our customers
Analyze and carry out existing policies and community guidelines to ensure consistency with Figma’s values and business strategy
Work closely with cross-functional partners, such as product, legal, and marketing, on complex issues to ensure we are providing swift and quality solutions
Act as a point person for all things community content related, such as publishing flows, review guidelines, and standards
Create and maintain our internal knowledge base, ensuring workflows, macros, and saved replies are made readily available
Review Community content that has been triggered by internal systems or flagged by users to ensure the content adheres to established community guidelines and policies
Serve as subject matter authority and escalation point for investigations, disputes, and communications for policy issues
Keep informed of evolving trends in platform abuse, abuse tactics, regulatory requirements, and industry standards
Collect, analyze and share community-related insights with relevant internal teams and collaborators

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