The ad says Toronto, Ontario, Canada but its remote so they might hire people in the USA. Link

What you’ll be working on

• Ensure that the community has the information they are looking for, to stoke the conversations happening, and to generally make the community a pleasant and fun place to be
• Engage with our online community – build visibility and credibility by attending and moderating chats and respond to comments and requests
• Create engaging content, including articles, social media posts, newsletters, and videos.
• Analyze web traffic and relevant community metrics.
• Relay community feedback to relevant internal stakeholders.
• Your main objectives will be:
  • Increasing the engagement in our community
  • Increasing the satisfaction of our community members and encourage content creation from members especially to help one another
  • Moderating to ensure a positive and empathy approach is upheld
  • Build processes that ensure mitigation of negative sentiment, and that support issues raised are handled quickly

Requirements

What you’ll bring to the team

• 2 years experience working in community, engaging/moderating
• Experience launching community initiatives, processes, best practices
• Ability to identify and track relevant community metrics
• Keen ability to build positive engagement within community, fostering value for creators
• Outstanding moderation skills to ensure strong brand presence and that community tone is maintained
• Excellent verbal and writing communication skill