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What you’ll do:

• Learning the sensitive nuances of our Zwift brand tone and how we define a safe and inclusive environment for our members.
• Identifying, investigating, handling, and escalating sensitive user generated content for immediate actions
• Implementing the tool to monitor, track performance, and report on trends of user generated content
• Maintaining text filters and administering rules which reinforce a safe community platform for our members 
• Documenting workflows and communication plans around moderation
• Creating future iteration, road mapping, and deployment for the Content Moderation service as a whole
• Building and sustaining productive relationships with subject matter experts and stakeholders to evolve use of Content Moderation Tools

Looking for:

We’re looking for a Community Support Specialist, with a focus in Content Moderation who possesses a strong background in using tools and processes to promote trust and safety within an online community. This individual  will administer the rules, monitor the UGC, and address & escalate issues as needed. Success in this position will be to support a sustainable community for millions of members, all who will get to enjoy the same rewarding, meaningful experience and fun of our platform. Success will also come from someone who can see the bad in the world, and forget it after it’s been addressed.