at Grindr

Good opportunity for an experienced moderator to move up. Link

What’s the job?

• Responsible for oversight of vendor operations of a global team of content moderators. Forecast volume and headcount needs for content moderation, ensuring a balance between high-quality work, adherence with production/metrics expectations, and moderator health and wellbeing.
• Supervise moderator training and quality assurance, ensuring that policies and processes are being applied effectively, fairly, consistently, and are supported by strong reporting and analytics. 
• Develop and operationalize principles and policies for Community Guidelines enforcement, and enhance workflows via process improvements and tooling recommendations.
• Deliver reports and recommendations on content moderation and enforcement strategy, including at the executive level.
• Collaborate and advise on rollout of new features that require content moderation, helping to contribute to a culture of safety by design.
• Mitigate high crisis incidents that pose a risk to the company brand or to our users, and be able to weigh risks and balances between safety and privacy. Make final decisions and act as escalation point where needed, including time-sensitive escalations from operations teams, internal stakeholders, and outside groups (Law Enforcement, Government, NGO).

What we’ll love about you 

• Deep empathy and understanding of the LGBTQ+ community and their unique needs and challenges. You feel comfortable making decisions in ambiguous situations, and are able to recognize bias and discrimination, power dynamics, reclaimed language, and other situations specific to the LGBTQ+ community. 
• Extensive experience with user-generated content and user-to-user communications at a global platform, with a deep understanding of internet norms and Trust & Safety trends and best practices.
• Leadership and management experience in a remote environment, with vendors, BPOs, and/or content moderation teams and a proven track record of operationalizing policy and community guidelines at scale.
• Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data.
• Strong interpersonal skills, with the ability to communicate clearly and effectively with a range of people including front line content moderators, executives, customers, and engineers.