In this role you will:

• Moderate user-submitted content for adherence to RealSelf guidelines
• Contact customers and help them clarify or revise incomplete or inappropriate content
• Maintain empathy for the customer experience, providing guidance to ensure they have an easy, personal and trusted experience on RealSelf
• Meet and exceed personal and team metrics for processing times, quality, volume, and more
• Categorize and tag content so users can easily find what they need
• Safeguard the community from spam/scams and content that violates RealSelf guidelines
• Find and advocate for efficiencies and product improvements that make RealSelf easy, personal and trusted for consumers
• Troubleshoot and report bugs
• Support customers through chat and email support channels
• Summarize and escalate complex issues to the management team
• Stay up-to-date with modern beauty, treatments, conditions and healthcare trends

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Full details here: Link