What you will be doing:
- Engage our communities through Facebook groups and social media accounts
- Deploy timely and engaging content optimized for the platform used and the intended audience
- Schedule posts as planned from the content calendars
- Work closely with customer service team and marketing team to assist our customers
- Follow-through with situations to ensure every case report gets taken care of
- Being fully transparent and upfront to our customers about status updates
- Getting to the truth of a situation and present it publicly to our customers in a positive attitude
- Ensuring there is a plan of action for every case report
- Making sure every comment online is responded to