Trust and Safety Manager at Handshake

Good opportunity to move up, Link

Your Role

Assist in hiring, training, motivating, coaching, and empowering a hardworking, diverse team of Trust and Safety Specialists
Assisting the team doing risk assessments and investigations
Develop scalable policies and work with Training and/or ICs to operationalize those policies
Drive OKRs and metrics at the team-level
Advocate for tooling needs and improvements to ensure operational efficiency
Contribute to training, onboarding, and enablement programs
Influence the direction of Handshake by partnering with the Director of Trust and Safety on managing and participating in cross-functional projects with Support Leadership, Product, Engineering, and Finance/BizOps
Utilize internal tools to manage issues between Support, Marketing, Product, Engineering, Customer Success, & other internal teams
Maintain morale and high performance culture we have on the team

In-depth experience in Trust and Safety (Fraud, Risk, User Safety, Content Moderation or similar)
Experience managing a team of individual contributors in the Trust and Safety space
Outstanding leadership skills
Experience working in fraud, content moderation, or user safety.
Ability to scope, research, draft, and launch scalable policies.
Experience scaling teams across multiple workflows and various channels of support
Experience with Support/Tech Tools: Previous experience using Zendesk, Jira or other SaaS support tools–preferably well-versed. Technical background is a plus!
Travel: Willingness to potentially travel to SF and/or Denver to collaborate with Support, Finance/BizOps, Employer Premium Partnerships, Success, Product, and Engineering teams

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