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ABOUT THE JOB
- Review user-submitted data for completeness and accuracy
- Complete live transaction reviews with a detail-oriented approach
- Evaluate and resolve reports of system abuse
- Categorize user data based on pre-set qualitative criteria
- Proactively communicating emerging customer-facing or shopper-facing issues and concerns to internal and partner teams
- Database entry and maintenance
- Implement and execute internal policy initiatives to ensure platform safety and integrity
- Execute on repetitive operational tasks while maintaining high attention to detail and having an eye for process improvements
- Identify trends and anomalies in queue workflows
ABOUT YOU
- 1-2 years professional experience, ideally in a fast-paced setting in Identity, Data Processing, or Support related fields OR strong academic record
- Familiarity with MS Office, Google Suite or similar
- Familiarity with ZenDesk or similar (preferred)
- Ability to execute consistently with a high degree of accuracy and attention to details
- Operate with a high degree of confidentiality
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
- Strong, clear, and concise writing and communication skills with attention to detail, grammar, brand tone, and voice
- An eye for process optimization
- Weekend or holiday availability