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Trust & Safety Specialist, Fraud – Identity (Contract) for Instacart

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ABOUT THE JOB

  • Review user-submitted data for completeness and accuracy
  • Complete live transaction reviews with a detail-oriented approach
  • Evaluate and resolve reports of system abuse
  • Categorize user data based on pre-set qualitative criteria
  • Proactively communicating emerging customer-facing or shopper-facing issues and concerns to internal and partner teams
  • Database entry and maintenance
  • Implement and execute internal policy initiatives to ensure platform safety and integrity
  • Execute on repetitive operational tasks while maintaining high attention to detail and having an eye for process improvements
  • Identify trends and anomalies in queue workflows

ABOUT YOU

  • 1-2 years professional experience, ideally in a fast-paced setting in Identity, Data Processing, or Support related fields OR strong academic record
  • Familiarity with MS Office, Google Suite or similar
  • Familiarity with ZenDesk or similar (preferred)
  • Ability to execute consistently with a high degree of accuracy and attention to details
  • Operate with a high degree of confidentiality
  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
  • Strong, clear, and concise writing and communication skills with attention to detail, grammar, brand tone, and voice
  • An eye for process optimization
  • Weekend or holiday availability

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