This sounds like a good opportunity: Apply fast, it won’t last.

The Job…

• Provide high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries. Specialists spend 3-4 hours in email support each day.
• Proactively vet fundraisers and interpret fundraiser content in accordance with the GoFundMe Terms of Service, in addition to staying up-to-date on the latest trends and assisting with evaluating policy. Specialists spend 2-3 hours in various review tools each day. 
• Professional development. Specialists have 1-2 hours of project time each day to work on initiatives that push the team and their careers forward.
• Work with Compliance, Payment Risk, Legal, payment processor risk teams, and others to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties.
• Field questions and vet fundraisers for the go-to-market and Communications team, collaboratively work with all of Trust & Safety, Communications, Marketing, and Customer Operations teams on a regular basis and in emergencies, and become an expert in quickly resolving complicated issues through email, phone, and messaging software.
• Identify trends, handle escalations, and ensure safe delivery of funds for beneficiaries.
• Develop a deep understanding of trust-related issues and willingness to experiment with bold, novel solutions.
• Consistently improve and enhance our internal processes and systems.
• Interpret data, analyze results, and create risk models, and bring that perspective to the team. 
• Provide invaluable security feedback to our Product Team to build Trust & Safety into the GoFundMe platform.