If you are an experienced this could be a excellent step up. Apply even if you don’t fully fit, you never know! Link

What You’ll Do

• Form a team of support specialists that are user-centric.
• Direct the daily operations of the support team
• Conduct performance evaluations
• Hold weekly team huddles and bi-weekly 1:1s with team members
• Run new hire onboarding and training for new team members joining your team
• Lead the workforce to ensure we achieve goals and performance metrics (forecasting, scheduling, etc.)
• Ensure the necessary resources and tools are available for quality support interactions
• Own complex and advanced support issues and follow problems through to resolution.
• Track and log issues that drive/impact support cases
• Collaborate with cross-functional teams to ensure a safe, consistent, and ever-improving experience for our users.
• Lead team in the development and achievement of quarterly OKRs and key performance indicators aligned with the organization’s vision and goals
• Develop and deploy strategies, action plans, and playbooks to improve CSAT and increase operational efficiency