From ad: This is a fully remote position, with the expectation being that our CSMs will spend a majority of their time interacting virtually with our customer base (calls, emails, etc). This role will require exemplary time management skills, the ability to manage multiple projects at once, critical thinking, start-to-finish ownership, a passion for building strong relationships, a desire to solve customer problems, and effective communication throughout every interaction.
How you’ll make an impact:
- Work collaboratively with other CSMs in “The Nest” to manage and provide value to Community Safety customers (~700 accounts per CSM)
- Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
- Ensure early product understanding and customer adoption via webinars, optimization calls, and providing best practices for community adoption
- Ability to work at scale, but think strategically and tactically about every interaction to ensure stellar customer experience
- Create raving promoters – we have a product that our customers truly love; it’s your opportunity to ensure our community customers are seeing value from it.
- Bridge the gap between community safety and law enforcement, by providing education on best practices, to help foster communities focused on eliminating non-violent crime