Part-time, weekend gig.
Essential Functions:
- Responds to incoming messages, posts, comments and DMS to ensure timely response to all customer service inquiries via social media (Instagram, Facebook, TikTok, Pinterest, YouTube)
- Actively engage and motivate customers to engage in the communities through discussions, user-generated content, product testimonials, etc
- Approve, reject, respond to, hide, or delete comments and posts based on desired method of social media engagement
- Support communication and engagement efforts with our followers/customers and drive the brand voice across key social media channels (IG, TikTok, Facebook, YouTube, etc.): we aim to engage, educate, and empower
- May perform other duties as assigned in support of the overall success of the company
- Gain deep knowledge of our brand, mission, and products to personify our brand across social media
- Work cross-functionally with various teams including Customer Experience, Digital Marketing, and Operations on managing customer inquiries
- Track and report on activity at the end of each shift
- Identify and escalate broader issues/trends to the management team, such as potential sensitive issues for the brand