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KEY RESPONSIBILITIES:
Independently work through a queue of tasks and recommend process improvements.
Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
Review accounts and transactions to detect and prevent fraud.
Prepare evidence and respond to disputed charges.
Conduct investigations to detect suspicious activity.
Conduct ID and payment verification checks.
Provide clear, concise, and helpful responses to time sensitive escalations.
Conduct ID and payment verification checks.
Consistently and objectively apply guidelines and discretionary decision making when making difficult decisions.
Provide outstanding customer service through email and phone to provide support on Trust & Safety initiatives or case review.