Here’s what you’ll do day-to-day:
- Drive projects and initiatives that support community operations – maintain the systems, tools, and programs needed for the community to thrive.
- Monitor and manage the day-to-day administration of Gusto Connect, our online community space for Gusto Accountant Partners.
- Moderate our online forums and foster positive conversations. Leverage topics generated by the community to generate relevant and engaging discussions.
- Work with cross-functional teams to ideate, create and publish content to further support or promote the Gusto brand.
- Manage our community platform calendar and keep our operations manual updated.
- Support tracking and reporting on community results to assess program effectiveness
- Drive our rewards program and our swag vendor relationship.
- Coordinate monthly Zoom webinars on trending topics with cross-functional teams.
- Coordinate and manage research discussions to collect insights from our community.
- Dig into community platform data, and find ways to improve user experience, targeting, and program metrics.
- Build competitive analyses to uncover new opportunities as well as present solutions.