They ask for a degree but who cares, if you have work experience take that chance.
Three months into the role, you’ll…
- manage the Customer Support inbox, resolving community support tickets using custom outreach and Fresh Desk automations
- send custom reminders to Highlighters whose testing deadlines are nearing and gift reward rewards through our Incentive Software integration
- have completed a full audit of Highlight’s current Community Management tools and channels, and set up the appropriate tracking/reporting to ensure ongoing monitoring and optimization of multiple projects at a given time
Six months into the role, you’ll…
- be working closely with our Community Manager to identify new tools and methods to increase Highlighter satisfaction and create support process efficiencies
- be working closely with our Community Manager to execute Community growth initiatives through social media content, Facebook Groups, college campus outreach
- track survey completion rates independently and work with the Customer Success team to drive on-time completion across client engagements
- suggest, test hypotheses, and recommend feature improvements to improve the Highlighter experience