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Fraud Specialist I at GOAT Group

Note the experience required starts at 0, so good opportunity to get started in T&S.

In this role you will:

  • Review all orders utilizing fraud tools on a daily basis in a timely manner to identify valid and fraudulent transactions while adhering to department and company service level agreements
  • Maintain or exceed minimum review volume expectations with minimal errors, complaints, fraud alerts and chargebacks
  • Review and study various notifications and escalations to identify fraudulent transactions
  • Provide timely and accurate responses to tickets sent via email to ensure that customers are getting the best service especially when being asked for verification, etc
  • Maintain accurate and thorough records of any and all restrictions placed or refunds processed
  • Work closely with other members of the team to continuously improve internal processes whenever necessary
  • Reporting activity and fraud trends 
  • Maintain effective working relationships across internal and external departments as necessary
  • Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business
  • Must be able to work weekends and non-traditional shifts. Morning shifts and evening shifts available. Typical operations hours are 8a-8p local time. Holidays may vary.

We are looking for:

  • 0-1 years of related experience with fraud prevention, fraud data analysis, investigations, or risk management
  • 0-1 years reviewing orders and identifying fraud trends

LInk

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