This role requires lots of experience but sounds great.
Stuff You’ll Work On
- Set a multi-year vision and strategy for our content moderation team to ensure that content on UpRoar falls within our community guidelines
- Develop and review our community policies to promote a positive and safe environment for all of our users and creators to enjoy and express themselves
- Hire leaders and build a world-class team that exemplifies empathy, clarity, and delivers outstanding results
- Ensure every touchpoint with the content moderation team and infrastructure is in line with our creator- and user-first values
- Blend technical solutions with human interaction to ensure interactions with creators are efficient, helpful, and uniquely delightful
- Maintain a commitment to keep our online community safe, and lead human and machine-based moderation to remove harmful content quickly and often before it reaches our general community
- Develop and enforce content standards and policies, implement content review processes, tools and education/best practices, and scalability plans in alignment with the vision and roadmap as well as UpRoar’s moderation standards
- Establish operational excellence in our decision-making and user-facing communication processes
- Be willing and able to work with sensitive issues and content
- Drive strategic process improvements (e.g., improved standardization of documentation, tooling, cross-functional collaboration and communication)
- Inspire, motivate, and project manage cross functional teams, including Product, Engineering, Legal, Policy, etc.
- Build processes to review, validate, and provide estimated precision rates for proposed controls and machine learning models
- Respond to emergent risks to our community safeguards, avoid potential risks, and guide implementation of solutions