As the Community Lead for the new studio’s first title, you’ll be working closely with the franchise to be front and center within the community. You will be responsible for managing the franchise and game’s Discord presence day-to-day and working closely with a good group of humans to foster an inclusive, engaged community.
*Please note, this position will be hired through the new game studio that is funded by our partner. Though this role will initially work with Strider, this position will not be employed by Strider.
*This role is Full-Time Remote
RESPONSIBILITIES
- Manage the Discord presence day-to-day and within other channels to engage existing audiences, drive new users and monitor community sentiment.
- Work closely with the franchise and studio leads to release and promote content following up with feedback initiatives.
- Oversee and manage a roster of remote community moderators across multiple time zones to ensure global coverage and adherence to rules/guidelines that support the growth of an inclusive, accessible, and fun community.
- Own and execute community activations and initiatives (Discord AMAs, Twitter Spaces, contests, etc.) to drive engagement and growth.
- Attract and engage ambassadors and evangelists to drive a truly bottom-up and grassroots community.
- Support the organization and hosting of live online events (potentially future in-person activations in various markets around the USA and globally) – eg. conferences, meetups, socials, community calls, etc.
- Optimize processes and tooling used to manage and engage the Discord community.
- Work closely with leads to secure, organize, and manage ecosystem events to support our product teams and the growth of the franchise.
- Leverage and contribute to team content calendars to managing/organize community engagement activities.
- Find solutions to issues that may arise in the community and create strategies for conflict resolution.
- Research, define, and track key metrics and OKRs/ KPIs to monitor the overall health and effectiveness of our community.
- Stay up to date with competitor community initiatives.