Spiceworks Ziff Davis is looking for an enthusiastic and experienced Community Manager to help support our online community groups. Reporting to the Sr. Community Manager, you will work as part of the Community team to advocate for the community, monitor community group activity and engagements, motivate and measure the community, create community content, and improve existing content.
We are looking for someone to uphold the core values of the Spiceworks / Ziff Davis brand while acting as the first point of contact for our active and engaged online community members. The ideal candidate will have exceptional communication skills and the ability to settle disputes and create resolutions that align with our brand mission, rules, and guidelines.
Role & Responsibilities
- Foster a safe and supportive environment in online communities where members feel valued.
- Utilize various admin tools to manage incoming support requests and violation reports.
- Carefully review each inquiry with a high level of detail, identify appropriate courses of action, and remove abusive content.
- Collaborate with the moderating team to strategize solutions and escalate issues as needed.
- Review potentially sensitive user generated content and adhere to threat of harm and abuse guidelines.
- Support editorial, brand, and sponsor initiatives with promotions and content curation.
- Provide insights and reporting information to create cohesive workflow and transparency.
Qualifications
- Experience with moderation (forums, blogs, social channels, etc).
- High level of computer literacy, including familiarity with online privacy concerns
- High level of written and verbal communication skills.
- Readiness to review and remove sensitive and offensive content.
- Strength in conflict resolution and diffusing tense situations.
- Experience working in a fast-paced environment involving multiple online platform applications.
- Capable of building strong relationships with colleagues while working remotely.