Mid-senior level
You will have to apply on LinkedIn, the company career page will direct you there as well.
Community Manager, The Alumni Society
The Community Manager reports to Guerrero’s Head of Audience and Engagement and will work towards driving membership growth and member engagement for The Alumni Society (TAS.) The Community Manager is responsible for growing TAS’s membership base, effectively engaging TAS members and ensuring that the member experience is best-in-class.
This individual will internalize the “mind of the member” by personally connecting with members on a regular basis to understand their needs. In doing this, they will know the pulse of the community and use this insight to drive our efforts, create effective strategies, and provide an invaluable experience that delivers on our brand promise.
In addition to growing our membership base, the Community Manager will be responsible for ensuring relevant member information is maintained in accordance with Guerrero’s strategy and relevant systems/processes so that our efforts to engage with members effectively meet the needs of other key TAS stakeholders, both internal and external, as well as with major corporate partners.
Lastly and importantly, this person is a master communicator and host, welcoming members with sophistication and tact while effectively engaging with a variety of people with varying motivating factors in a fast-paced environment.
Primary Job Responsibilities
- Grows membership base, effectively hitting growth monthly/quarterly/annual membership targets.
- Drives member engagement (from cradle to grave)
- Including but not limited to: Personally welcoming new members, setting member expectations and education on TAS benefits, enlisting members to help drive strategy and growth, connecting members to each other, continuously gathering member feedback, being the member advocate internally with our teams, and leveraging member insight to help cross-functional team drive TAS strategy, services and products.
- Effectively owns and manages the entire onboarding experience, communicating with all new members, to ensure our brand promise is achieved.
- Provides great customer service to the member community in a timely manner. Connects with executives over the phone and by email to create rapport, build excitement, and drive value.
- Efficiently uses member/audience CRM to ensure data import, usage, maintenance is accurate, relevant, and complete at all times.
- Assembles reports on successful membership drives and the results of meetings, events, and outreach.
- Owns and manages The Alumni Society’s primary community channels such as Slack and LinkedIn private groups.
- Proactively manages TAS partnerships with its affiliated universities’ alumni associations and contacts to drive member growth and engagement.
- Collaboratively works with other members of the marketing team to ensure member attendance and participation at our events, as needed.
- Accurately and effectively articulates both brand value and product knowledge.
- Actively engages with others to continuously strive to improve processes, create efficiencies, and reduce costs.
- Cooperatively takes on other duties, roles, and responsibilities, as assigned.