In this position you will be responsible for developing and expanding our brand experience, connecting with our passionate community and developing an interactive CX tech stack.

Responsibilities:

• Develop and implement the brand customer experience strategy
• Bring to life regular community engagement activations across fitness challenges, product launches and daily social/CX interactions
• Manage inbound customer messages across all channels; including email, online chat, SMS and social, proactively acting on opportunities to deepen connection through conversations
• Develop our CX tech stack to create positive and engaging experiences for our customers
• Work with the marketing team to create and implement strategies for growing our customer base
• Monitor, collect and analyze customer feedback to identify trends and opportunities for improvement, create action plans to quickly react
• Collaborate with cross-functional teams to ensure a seamless and positive customer experience across all digital platforms
• Lead the creation of a new loyalty and rewards program with the goal of delivering an immersive and connected brand experience
• Creatively lead day to day management of the @ teamlsf Instagram page, building overall strategy, content and execution
• Monitor and engage with the LSF community/customers on our social media platforms including answering DMs and comments
• Track social growth and community insights to drive internal conversation and action on behalf of our community

Qualifications:

• Proven experience in building and managing communities, preferably in an e-commerce environment
• Strong communication and interpersonal skills, with the ability to effectively engage with customers
• Experience using CX software and tools (CRM platforms, Reviews, Shopify, etc.)
• Able to self start and motivate in a fast paced small team environment

Who You Are

• Self-motivated. You like to make things, and make things happen. You are eager to roll up your sleeves to get things done
• Organized. You have strong planning and organizational skills. You are comfortable switching gears and moving between projects seamlessly
• Relationship Specialist. You are a people person and are obsessed with the details when it comes to creating long lasting, personalized connections
• Strategic. You are passionate about the Love Sweat Fitness brand and can bring new community engagement ideas to the table that make us stop and think. You are unafraid to express your point-of-view
• Communicator. You write well, and have the ability to communicate clearly, confidently and enthusiastically
• Collaborative. You are hardworking and have an enthusiastic attitude. You work well with others and thrive in a team environment
• Multi-tasker. You have the ability to thrive in a fast paced environment and juggle multiple assignments and changing priorities

Link to apply on LinkedIn