Two roles open, regular and overnight
Member Support Team is growing and looking for customer service gurus to join in on the fun! Our Associates work closely with all clients; from individuals, to hotel suppliers and even our API integration partners to resolve any and all detail changes. We’re looking for passionate candidates with a natural empathy, positive tone and a love for the customer experience. If you’re ready to kick-start your career in hospitality & customer service, this role is for you!
Here’s what you’ll do:
- Collaborate with members via phone, email and chat to manage current reservations
- Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations
- Resolve difficult issues with our corporate contacts with a positive, professional tone
- Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue, and we require details notes on all interactions with our members and partners
- Communicate solutions internally and externally to resolve issues
- Provide feedback to the team in the interest of developing more efficient future processes – we want to hear your opinions!
- Process client refunds in a timely manner
- Work across multiple online portals and can dexterously move between operating systems
- Provide a top tier level of customer service. If you love helping people and have a hospitality mindset, we are a great fit for your launch into the travel technology industry
Here’s what we’re looking for:
- A positive, energetic personality that translates over phone & email
- Enthusiasm for learning technology to support a IT development team’s needs
- Proactive independent self-starter & work with urgency while maintaining exemplary organizational skills
- Pristine written & verbal communication skills
- A quick learner ready to grasp our systems, processes & procedures
- Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
- Exposure to travel booking software & Salesforce is a plus!
- Experience working in the hospitality industry a plus!