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Summary:
The Senior Community Moderator is focused on fostering, protecting and engaging our parent, caregiver, teacher and kid-focused communities. For adults, the focus is moderating our App Store, Facebook and other online interactions. For Adventure Academy, you you will review the chat logs of our customers, ages 8 – 11, to ensure content is age appropriate and provides a safe environment for our customers.
Responsibilities:
- Monitor and respond to caregivers and teachers reaching out to Age of Learning in our App Stores, Facebook and other social media properties
- Engage customers, caregivers and teachers and help increase engagement within our private Facebook groups
- Monitor live in-game chat, chat logs and in-game user submitted content
- Review account usernames and review for possible use of personal information and inappropriate language
- Identify tactics that attempt to bypass chat filters and make suggestions for improvement
- Meet regularly with legal team to escalate and evaluate chat-related risks
- Assist with creating and monitoring community message boards
- Whitelist content as necessary
- Act as a liaison between the customer and our customer service team, by extracting chat log information from within the game
- Stay current on COPPA Compliance standards, and ensure product is staying within compliance guidelines
- Manage community moderation personnel to enable a safe environment for our users that meets SLAs determined by legal and business teams
- Manage external and internal software vendors to ensure consistent moderation service quality, including requesting new features, as well as enhancements to existing features