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Community Moderator (Part-Time, weekend & Full-Time) for Wachsman

I do not see this on their website but I would be okay applying for it even though it is only on LinkedIn. Wachsman has a Phishing notice on their site you should read if you apply.

They also have a this position for full-time.


Wachsman is now seeking a talented Weekend Community Moderator (Part-Time) to join our growing team and support a variety of clients. This individual will be responsible for overseeing and engaging with our clients’ communities on Discord and Telegram on the weekends. This is a great opportunity for a creative, tech-savvy, financially literate, fiercely independent, and curious person who is excited about developing conversation starters, campaigns, and content to engage with relevant markets.

Duties:

  • Oversee and implement on a range of Community Moderator duties
    • Set up bots, channels, and infrastructure on Telegram and Discord
    • Respond to questions in a clear, concise, and engaging voice
      • Resolve any issues that arise, whether relating to questions about the product, technical issues, or customer support
    • Engage community members via questions, polls, compelling news, contests, campaigns, and a variety of other methods
    • Help build a community of enthusiastic and intrepid crypto followers
    • Build out ambassador programs and hype campaigns
    • Help amplify Twitter, Instagram, and TikTok campaigns in Discord and Telegram
    • Work with the social media team to leverage our social media platforms to drive traffic and followers to Discord and Telegram
    • Engage in community outreach and partner efforts across Twitter and Discord
  • Be able to do in-depth research on new and existing clients, have a deep understanding of their work, and communicate that to broad and niche audiences (ie. DeFi projects, interoperability blockchain clients, NFT platforms, crypto exchanges, and/or hardware wallet/blockchain security companies)
  • Maintain and develop a keen understanding of the crypto and social media industry, its history, the current news, and benchmark against other companies in the sector
  • Interface with the client and the rest of the team on messaging, content, marketing campaigns, and a variety of other needs
  • Strategize with the social media and marketing team on enhancing client satisfaction with integrated social media, community management, and marketing

Skills & Requirements:

  • 3+ years experience of online chat room moderation, which can be professional or personal
  • 3+ years customer service, ideally in an online capacity
  • Prior experience within the crypto and blockchain industry is required, which can be professional or personal
  • Possess strong conflict resolution skills
  • Excellent written communication skills and English skills
  • Strong grammar and editing skills
  • Social media strategy
  • Excellent organizational and time management skills
  • Strong client relations and collaboration skills
  • Strategic communication
  • Digital media and marketing strategy
  • People person

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