OUR FOCUS IS ON PROVIDING REMOTE MODERATION, TRUST & SAFETY, AND COMMUNITY MANAGEMENT JOB LEADS
Conexess Also Has A Opening for A Dealer Chat – Sales Coordinator
KEY RESPONSIBILITIES/ACCOUNTABILITIES
The position’s responsibilities include a broad scope of tasks including communicating via phone and email with dealers, maintaining program files, reviewing program data, and working with vendors to troubleshoot and correct any technical issues. The position requires strong attention to detail, good organization, critical thinking skills and the ability to handle all responsibilities in an efficient manner.
Daily: • Monitor and respond to emails through program email boxes • Answer Dealer questions via phone • Complete daily email reporting • Complete dealer onboarding and template review • Send dealer welcome emails • Dealer program updates/ personalization • Maintain program master files
Weekly • Monitor Dealer Reporting- Identify trends/issues • Proactively reach out to dealers to discuss any data outliers • Process Enrollments/Cancellations (Email, DMN, Canada) • Provision Canadian dealers in CAO portal • Weekly Dealer Chat Reporting • Weekly Sales Email Lead Reporting • Weekly DMN Lead Response Reporting
REQUIRED • Bachelor’s degree in relevant field (marketing, communications or journalism degrees preferred) • Minimum 1 year of customer service or sales experience • Computer proficiency, including Microsoft office • Strong reading comprehension and written communication skills • Able to participate in any required training/industry-specific certifications to maintain the required knowledge and stay current with trends
