Could be a great gig, you don’t need to love Baseball either. Pay range of $22.00 to $25.00.
Social Media Responsibilities:
- Answer general and technical questions regarding MLB supported digital products.
- Manage any negative comments with positive responses and helpful information.
- Moderate discussions to promote constructive criticism.
- Help users troubleshoot basic technical issues in real-time.
Desired Skills:
- Strong communication skills to help and instruct users on social media.
- Experience writing, editing, and crafting content in the social media space using company voice.
- Positive interpersonal skills with the ability to maintain a pleasant disposition when faced with negative feedback or customer complaints.
- The ability to retain and provide technical instruction on short notice.
- Knowledgeable in the use of streaming applications and social platforms.
Requirements
- One to two years of Customer Service experience with a focus on technology.
- One to two years of promotional or support social media experience.
- College degree with a focus on IT or communication preferred.
- Familiarity with social media support strategies.
- Knowledgeable in the use and configurations of Internet Explorer, Firefox, Google Chrome, Safari.
- Knowledge of Windows, Macintosh, Android, and iOS operating systems.
- Experience with set-top streaming devices, game consoles, mobile devices and tablets.