I hate when they require you to know another language, but that is because I don’t know anything but English and that requirement makes it so I can’t apply. You can easily use Google Translate to moderator stuff in languages you don’t know.
Responsibilities:
- Fight against scammers and spammers, the main focus is to detect sex workers on the customer service admin system provided by the Company;
- Check suspicious user’s activity, block users, who violate community guidelines of the Company;
- Reveal new scammers techniques, collect the information and report it regularly;
- Monitor of User-Generated Content per established guidelines and timely remove any bad content (users photos, ads);
- Communication with the moderation team and other members regarding content.
About you:
- Minimum 1+ year experience of working as moderator, would be a plus if you worked in dating industry;
- Excellent verbal and written communication;
- Ability to quickly absorb and make use of new information;
- Detail-oriented and attentive;
- Basic skills in Word, Excel, and Google Documents;
- English and Russian – Upper-Intermediate or higher;
- It will be a plus to know French or German.
Main tasks:
- Check suspicious user profiles by special patterns in admin-panel, user analytics system, spam alert tool;
- Review photo/ad text user’s content feed for compliance to Community guidelines;
- Answer users letters from blocked profiles after checking them first;
- Monitor users reports on abusive behavior.