I posted this job a few weeks ago and I see it has been reposted on LinkedIn, so if didn’t apply the first time do it now.
Role & Responsibilities
- Foster a safe and supportive environment in online communities where members feel valued.
- Utilize various admin tools to manage incoming support requests and violation reports.
- Carefully review each inquiry with a high level of detail, identify appropriate courses of action, and remove abusive content.
- Collaborate with the moderating team to strategize solutions and escalate issues as needed.
- Review potentially sensitive user generated content and adhere to threat of harm and abuse guidelines.
- Support editorial, brand, and sponsor initiatives with promotions and content curation.
- Provide insights and reporting information to create cohesive workflow and transparency.
Qualifications
- Experience with moderation (forums, blogs, social channels, etc).
- High level of computer literacy, including familiarity with online privacy concerns
- High level of written and verbal communication skills.
- Readiness to review and remove sensitive and offensive content.
- Strength in conflict resolution and diffusing tense situations.
- Experience working in a fast-paced environment involving multiple online platform applications.
- Capable of building strong relationships with colleagues while working remotely.