Job listing only found on LinkedIn.
Job Description:
You fall asleep watching SportsCenter with SVP and Get Up with a cup of coffee to find out what is happening in the sports world. You debate things like Bulls dynasty vs. Warriors dynasty with your friends and decide where you want to eat based on whether there is a TV at the bar.You also thrive in a small team/startup environment, and love wearing multiple hats. You are excited by taking on whatever comes up that day in order to create great experiences for sports fans, and over time coming up with ways to improve those processes. You flow seamlessly between answering prospect or customer phone calls/emails and using ticketing software.
We are sports fans looking for a talented Ticketing Operations Associate to create amazing experiences for our clients. We are looking for a recent college grad (0-4 years out of college) looking to get an exciting and productive start in the ticketing industry. You will be mainly responsible for handling key aspects of ticketing operations and communicating with our customers to help them onboard and use our platform. Being customer-centric is a differentiator in the industry for TiqAssist, so continuing that culture is very important to us!Prior experience working for a ticketing brokerage and/or marketplace, owning season tickets, or being a frequent live event attendee will be a huge plus for the role.
Responsibilities:
- Operations: Manage operational activities tied to customer onboarding, and troubleshoot issues tied to listing tickets or sale fulfillment.
- Customer Service: Address prospect and customer questions over the phone, chat, SMS, email, and Zoom calls. The top priority for the company and this role is to ensure prospects and existing clients get concierge-level customer support, which starts with best-in-class response times and resolution rates.
- Suggest and implement improvements to improve efficiency, minimize errors, and improve the customer experience.
- Collaborate with other team members across marketing, sales, operations, and technology to improve the customer experience and internal processes.
Requirements:
- Must be passionate about sports
- Flexible with work hours (working late or weekends as needed)
- Previous experience doing customer service over the phone a plus
- Must function well in an extremely dynamic environment, collaborating within a small team
- Being well versed in ticket broker tools a plus. Skybox (or another ticketing point-of-sale), 1Ticket, SeatScouts, TicketVault, TicketAttendant, or AutoProcessor
- Experience in CRM tools such as Zendesk, Freshdesk, Salesforce, ActiveCampaign, or Zoho a plus
- Familiarity with collaboration tools like Slack, Trello, etc