The ad is really long and has a brief outline what the first three, six months and year will look like for this role. Looks like a great opportunity, apply fast.
The Role
Highlight is looking for a Community Ops Associate to support the Highlight Community of product testers. As an integral member of the Customer Success Team, the Community Operations Associate will be responsible for driving projects to completion, ensuring our Highlighters are sharing quality and thoughtful feedback in a timely manner. He or she will engage in supporting critical phases of the product research process, including managing participant recruitment, monitoring survey completion, and answering any questions Highlighters may have.
The ideal candidate will have strong strategic thinking, project management and problem resolution skills, and be driven to create tools, best practices, and methods that support process efficiency, community engagement, and high data quality for our clients. Ability to adapt to changing priorities in an effort to meet multiple project timelines is a must. Patience, time management, and expert problem-solving skills are crucial to success in the role and at Highlight, as we refine our tech stack and work to automate the product testing process. This role comes with the freedom to explore different initiatives and methodologies for operational efficiencies, community engagement & growth and would work across the organization alongside community, client success, sales, engineering, and product teams.
The Community Operations Associate should be prepared to work with our Community Team closely to identify and optimize proper tools, features, communication, and strategies to optimize our community experience. Ultimately, we envision this person to grow with the company, continuing to build and develop a strong operational foundation for our Community Team.
At Highlight, Embracing Each Others’ Differences is a core value of our organization. We recognize and appreciate the importance of creating an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
The right candidate will…
- Have an undergraduate degree from a 4-year university
- 1-2 years experience in Customer Support, Ops, or Account Management at a tech-forward company
- Know how to foster and create a delightful community experience, and you handle the ups and downs of Community members with patience and enthusiasm
- A keen eye for efficiency and the experience to know how and when to optimize internal processes with no-code automations, integrations, and documentation
- Bring an analytic mindset and natural curiosity to all you doBe detail-oriented to ensure airtight operational execution
- Be a great communicator with an ability to empathetically problem-solve
- Be flexible and agile in responding to evolving business priorities and embracing new roles and responsibilities
- Be self-motivated, detail-oriented, a problem-solver, and can work well in a self-directed, team-oriented environment
- Be eager to learn, committed to getting 1% better everyday and be open to feedback
- Be authorized to work in the United States