TrevorSpace does not have this role open often so apply fast. You must be able to work the schedule listed in the ad. Schedule: 2 PM to 11 PM Eastern, with a 5-day workweek that will include at least one weekend day. Pay: $28 an hour.
Overview of the role: TrevorSpace is a supportive, affirming online community for LGBTQ youth and their allies – and it is growing rapidly. The TrevorSpace Community Moderator will assist in the daily tasks of running TrevorSpace, focused on supporting TrevorSpace users with general tech functions and managing the upkeep of the TrevorSpace community. You will interact directly with TrevorSpace users and collaborate with The Trevor Project’s crisis services team to evaluate at-risk content. TrevorSpace operates 24/7/365, and this role requires shifts from 2 PM to 11 PM Eastern, with a 5-day workweek that will include at least one weekend day.
Who You Are
- Experienced. Must have experience managing social interactions in group settings,with demonstrated ability to respond to the needs of the group thoughtfully, strategically, and compassionately.
- Collaborator. Proven collaborator who approaches all work and interactions with empathy and inclusion. Proven ability to listen and respond to develop mutual understanding and trust.
- Communicator. You can communicate your thoughts clearly and succinctly. You are open about your experience and needs, and can help us understand how to best support you; you are comfortable communicating with users online in a personable way.
- Focused on service delivery and adaptability. Demonstrated commitment to outstanding internal and external service to our colleagues, the individuals we serve, our donors, and those with whom we collaborate and communicate, including proven patience, enthusiasm, and follow through for support requests from the youth we serve.
- Mission and Culture Aligned. Demonstrates awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.
What You’ll Do
- Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
- Continually grow your LGBTQ competency and awareness
- Perform community management tasks and interact with users to help them use TrevorSpace. Examples of these tasks include approving user clubs, processing account deletions, and responding to users on the site itself.
- Assist with moderation to keep the community fun, safe, useful, and affirming, including reviewing users and content that were flagged by other users for unwanted/unsafe behavior
- Review user content for potential violations of community guidelines.
- Thoughtfully and intentionally apply TrevorSpace guidelines to ensure community standards
- Monitor TrevorSpace content for emerging risks and send digital resources to users posting content indicating suicidal ideation
- Document and share user feedback and suggestions to improve the community, as well as trends/patterns among user conversation
- Ensure protocol is followed on the documentation and reporting of activity on TrevorSpace
- Respond to inquiries that come in within a timely manner
- Work with emergency services to send support to youth in crisis
- Facilitate discussion with users when appropriate
- Other relevant tasks, duties, or special projects as assigned