Summary of the Position
As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world.
Here’s What You Will Do:
- Use our online platform to monitor content
- Maintain constant communication with your shift manager to resolve any issues or questions
- Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo
- Ensure the safety of the online community, and that the policies and guidelines are being followed accordingly
- Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
- Work with various brands from different industries to detect, review and monitor all kinds of content
Qualifications
Here’s What You Will Need:
- A High School Diploma or equivalent
- A personal PC/laptop with a working webcam
- General knowledge and interest in various social media platforms
- A good working home environment with a stable internet connection
- Experience as a content moderator / engaging in all social media platforms is a plus!
- The ability to work an 8-hour shift, on a rotating schedule, and flexible to work on weekends.
- Excellent English communication skills in both written and oral. Additional languages are a plus!