Great part-time opportunity. Says entry-level.
Essential Job Functions
- Respond to questions and comments across clients’ branded social channels during established community management hours ensuring brand voice and a high level of responsiveness is maintained
- Adhere to an escalation process to ensure issues and crisis matters are appropriately flagged to all necessary internal and external teams
- Assist with scheduling and publishing content in real-time across client social channels in accordance with the client content calendar
- Assist in sourcing influencers and brand advocates for potential partnerships for client campaigns
- Help identify trends and community insights to be utilized in monthly reports and to inform future strategic and creative direction
Non-essential Job Functions
- Directly manage clients’ CM needs in the absence of the full-time Social Media Manager
Requirements
- Available for weekend, nights and holiday shifts, occasional weekday coverage as needed
- Strong written communication skills
- Interest in social media, with relevant social media experience of up to 2 years preferred.
- Experience working with community management tools including Sprinklr, Sprout Social, Khoros (Spredfast), Social Studio, etc. is preferred
- Service oriented mindset with a passion to bring brands to life on social media (relevant experience a plus)