Job Overview
We’re looking for an experienced Trust and Safety Agent to uphold and action upon VRChat policies, to create a safe platform for the VRChat community. Previous experience on these duties in a professional capacity is a plus! VRChat is a “live” platform that’s constantly updated and evolving, so you’ll see your work have an immediate impact on our massive global community of users.
Job & Team Impact
Trust and Safety Agents are the first and most important line of defense for any online service. By helping to apply and take part in shaping the Terms of Service, your work will have an immediate impact on the safety and quality of life for all VRChat users.
Duties and Responsibilities
- Provide high-quality, balanced, and consistent moderation of users and content in VRChat
- Accept and handle tickets assigned via Moderation support requests from users
- Accept and handle reports given by users via in-application tools
- Around-the-clock moderation in VRChat, Discord, and social media sites
- Work collaboratively with other teams to solve problems
- Flexible availability for operational hours
Experience, Skills, and Qualifications
- 1 to 3 years of experience moderating online services, experiences, content, or large internet communities in a professional Trust & Safety role
- Capable of and understanding that moderation involving objectionable content on a regular basis is possible and probable
- Demonstrated interest in VR, online communities, or be a VRChat user and creator! Knowing how our platform and community works is essential for this role
- Excellent verbal and written communication skills
- Highly organized and effectively able to demonstrate the ability to hit SLA deadlines with high quality
- The ability to maintain calm and control while handling moderation incidents
- A basic level of understanding of Unity 3D