Curbio needs an Application Support Agent

As an Application Support Agent at Curbio, your primary responsibility is to provide excellent customer support to all users of our web and mobile platforms. We are a small team with a lofty mission to keep our team and our users moving ahead with their projects. Our team members genuinely enjoy working with each other—whether it’s helping a user understand how best use our platform, assisting a client with understanding how to navigate their project, or collaborating on our latest product innovations. We don’t just expect our users to “turn it off and back on again;” we keep the teams we support productive and tools running smoothly by solving problems and not just addressing symptoms. If you’re interested in being challenged to solve new problems, not just fire-fighting repeat issues, you’ll be a great fit!

Solve problems and provide scalable, timely and accurate responses to issues raised.
Investigate and diagnose technical problems reported by customers.
Troubleshoot issues related to our web and mobile application.
Escalate complex issues to the appropriate teams for further investigation and resolution.
Track and report critical issues (pending or resolved).
Contribute FAQs and articles for knowledge base.
Communicate customer feedback and suggestions for product improvements.
Build and maintain strong relationships with customers by demonstrating empathy, professionalism, and effective communication.
Collaborate with cross-functional teams, including developers, product managers, and quality assurance, to resolve complex technical issues or escalate problems when necessary.

High school diploma or equivalent; a bachelor’s degree in a relevant field is a plus
3-5 years of proven experience in a customer support or technical support role, preferably within the proptech, real estate, or software industry
Proficient in customer support tools and systems (e.g., ticketing systems, live chat software, status page management, etc.)
Excellent communication skills, both written and verbal, with a strong ability to convey technical information in a clear and concise manner.
Problem-solving skills and an ability to analyze and troubleshoot technical issues.
Empathy and patience to handle customer concerns and provide effective solutions.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Attention to detail and excellent organizational skills.
Working hours: M-F 9am – 6pm PST

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