Apply fast, the pay is good and the company has an excellent reputation. The anticipated range for this position is $26.31 – $39.47 per hour depending on location, knowledge, skills, education, and experience. This listing is also on LinkedIn.
Essential Duties and Responsibilities
- Review submitted customer content (reviews and images) and make confident decisions on what action is required for each based on our moderation guidelines.
- Run, create and distribute daily and weekly reports to different teams within the organization
- Track all recommended moderation actions from different HFT teams
- Manage the new products review process and support change requests as needed
- Flag and distribute any inappropriate or safety related product reviews to specified teams
- Read through all escalated product reviews and moderate based on current guidelines
- Manage all suggested merchant responses and post the responses when appropriate
- Run and distribute ad hoc report requests by other teams as needed
- Identify and suggest process improvement opportunities to ensure the product review process continues to evolve with the company’s growing standards
- Collaborate cross-functionally with multiple teams to keep website content up to date
- Assist with other E-Commerce support tasks as assigned
Scope
- Staff supervision and Development – No
- Decision Making – Provides data for decision support
- Travel – None
- Location – “Anywhere” Employee
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Requirements
Job Qualifications- Skills
- Ability to work in a high-pressure, fast-paced environment
- Strong knowledge of Excel
- Detail oriented
- Possess a proven ability to successfully work with other team members across departments and multiple levels of authority
- Working knowledge of Google Analytics and Adobe Analytics
- Excellent communication skills both oral and written
- Strong analytical and strategic thinking skills
- Detail-oriented with strong organizational and project management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
- Strong initiative, commitment, and a positive, “whatever” it takes attitude is desired
- Disposition to work varying hours to support production updates that may occur late in the evening or over the weekend
- Ability to work effectively individually and in a collaborative team-oriented environment using sound judgment in decision-making.
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