Don’t forget to share these job leads!!! The salary range for this role is $45,000-$70,000.
What you’ll do
- Create, curate and publish learning content that effectively educates and empowers our fans, rightsholders, and SeatGeek team to use our products and tools successfully
- Ongoing management of SeatGeek learning and self-service systems including access, organization, versioning, styling etc.
- Collaborate with internal teams globally at SeatGeek to identify learning content needs and respond to those with resources that meet the business need.
- Change management of existing learning content that reflects continual product and process changes. Ensure content is updated, accurate, consistent, and relevant.
- Contribute to business improvement initiatives and projects that support successful outcomes for Marketplace Operations
What you have
- 3+ years experience with creating learning content and platform documentation in an enterprise SaaS environment
- The ability to project manage your tasks including prioritization, communication, scheduling, and organization
- Experience with implementing new learning content that supports increased effectiveness of our stakeholders
- Exceptional written communication skills in English, with a strong ability to communicate context, application, and relevant details clearly and concisely
- Strong collaboration skills, plus an eagerness to learn new products and work closely with product & engineering teams
- Fluency in Salesforce, Confluence, Google Suite, Zoom Meetings, and Asana are a plus