Step into the world of cryptocurrency with Cryptology. As a skilled Community Moderator, you will be shaping a secure and vibrant online environment. Forge connections within the global crypto community, spark engaging discussions, and provide swift support to users. If you’re passionate about crypto, possess exceptional communication skills, and thrive in dynamic settings, here’s your chance to shine in a trailblazing industry. Apply on LinkedIn.
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Key Accountabilities:
- Liaise with the global crypto community and develop strong relationships with its members.
- Engage with Cryptology community members, encourage participation in discussions, and extend the engaged society across all the channels.
- Respond to customers’ comments and requests in a timely manner, answer questions and provide support to members who need it.
- Review and moderate all user-generated content and user profiles; ensure that all members are following the rules, and take action against any member who violates the guidelines.
- Manage the banned user process, and track and remove previously banned users.
- Resolve disputes by acting as a mediator and finding a solution that works for everyone involved.
- Develop the online community moderation strategy and calendar.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Provide community feedback to the management and stakeholders.
- Coordinate with Marketing, Product, PR and Communications teams of Cryptology to ensure brand consistency.
- Stay up to date with digital technology, industry, community trends.
Requirements:
- 3 years of proven success in online community moderation with at least 2 years in the crypto/blockchain related products.
- Deep understanding of the crypto space and crypto trading.
- Expertise in Telegram, Twitter and Discord platforms.
- Prior experience in planning and managing online events is highly preferred.
- An independent, responsible and highly organized way of working, a creative way to engage and solve challenges.
- Fluent English, C1+ level, preferably native or bilingual.
- Exceptional written and verbal communication capacity and interpersonal skills: Able to build and manage relationships with customers, team members, cross-functional colleagues, and external partners.
- Superb time management skills and ability to work under pressure.
- Proficiency in customer service and online management tools.