Looking for a part-time job? Apply to be a Ride Monitor Agent at Ride Health

As a Ride Monitor Agent, your role involves overseeing rides throughout their journey, from scheduling and provider assignment to passenger communication and transportation, you’ll ensure the smooth progress of Transportation Providers and passengers with diverse needs, contributing to accurate reporting to vendors and clients. This fully remote position allows you to work from home and make a significant positive impact, particularly for elderly and medically challenged individuals. Your success in this role hinges on excellent communication, innovative problem-solving, and pattern recognition to enhance the quality of our services.

$16 – $18 per hour

From ad:

This is a part-time position Tuesday-Friday, 3:00pm – 9:00pm, Saturday 11:00am – 4:00pm Eastern Time.

Monitor Ride Health system event tickets to ensure appropriate scheduling, proper assignment, timely performance, and successful conclusion of the tens of thousands of rides that we complete each month.
Identify patterns in the data to help us improve our service and processes.
Accurately update ride statuses through their lifecycle, using information from multiple sources.
Communicate with Transportation Providers to schedule and recover rides with unique needs.
Monitor internal communications channels to identify and manage escalated service opportunities
NOTE: Candidates must have internet speed of 10 mbps and ability to hard-wire in via ethernet as needed

High School Diploma, or equivalent.
Contact center, call center, or tech support experience required.
Fluency with standard business tools, like Microsoft Office, Google Apps, and software based telephone systems.
Attention to detail and a drive to see projects through to completion with quality.
Excellent written and spoken communication skills.
Creativity and ability to think outside the box.
Willingness and ability to work on and support a remote team environment.

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