As a vigilant and detail-oriented Fraud Analyst, you will play a crucial role in proactively detecting emerging fraud trends and patterns. You’ll excel in this role if you can independently assess information, apply analytical insights, and respond effectively to fraud-related challenges. If you’re ready to be at the forefront of fraud prevention and investigation read the full job listing and apply!
From Ad:
As the Fraud Associate, you will report to our Fraud Operations Manager and be responsible for identifying fraud on the platform and taking appropriate action. You will work closely with stakeholders across the company (Product, Engineering, Customer Experience, Compliance, etc.) to ensure effective fraud detection.
You will be the first line of defense in identifying emerging fraud trends and patterns. In order to be successful, you will be a detail-oriented person who can use curiosity and critical thinking skills to detect fraud.
What You’ll Do
- Daily review of transactions and accounts flagged for suspicious activity
- Independently execute decisions and take appropriate action on flagged activity
- Identify, document and communicate on emerging fraud trends to the relevant teams
- Work closely on cases escalated internally to Fraud by Customer Service, Brokerage Operations, Onboarding, and Compliance
- Liaise with Customer Service and Onboarding teams to act as the subject matter expert for fraud operations
- Manage and respond to escalations from external parties with urgency
- Respond to disputes and inquiries for ACH and card network rails
- Collaborate and closely work with our banking partner on fraud related issues
- Evaluate and respond to ad hoc fraud issues as they arise
What We’re Looking For
- Minimum of 2+years of relevant fraud investigations experience in the banking, financial services, consumer finance, or similar industries
- Strong knowledge of ACH and credit/debit card rails while also having working knowledge of other payment channels operating rules
- Understanding of electronic crimes as they relate to card fraud, bank account fraud and theft of credentials
- Working knowledge of current bank fraud investigative techniques and/or systems
- Experience with third-party tools used for identity verification, device authentication and fraud detection
- Ability to research and perform routine analysis independently by assessing all available information
- Critical thinking skills and ability to work independently on the task at hand
- Strong analytical and problem-solving skills
- Demonstrates effective time management skills ensuring time is used efficiently and productively.
- Able to accurately assess how much time is needed to complete tasks
- Capacity to communicate efficiently and effectively