Contract position with TCW in partnership with Slickdeals. As a Moderator, you’ll play a pivotal role in ensuring content on the site aligns with rules, policies, and guidelines. Responding to reports from the community and proactively monitoring for violations, you’ll be responsible for maintaining the site’s integrity. Collaborating with various teams, you’ll help address issues and contribute to dispute resolution, while also serving as an ambassador for the community. If you’re skilled in arbitration, possess excellent communication, and have a thick skin, this role offers a unique opportunity to contribute to a vibrant online environment. Learn more about this role and its requirements in the job listing.
The application asks for your Slickdeals username, so sign-up if do not have an account – It’s required (boo)
From the ad:
THE ROLE:
- Directly act upon and respond to reports from members of the community regarding potential violations of policies, rules, and guidelines governing the site and/or specific forums
- Proactively monitor for violations of policies, rules, and guidelines governing the site and/or specific forums
- Thoroughly document infractions made by users or merchants
- Issue formal notifications, warnings, or bans to users of the site due to discovered infractions
- Respond to protests of notifications, warnings, or bans issued to members of the community
- Identify patterns associated with spamming and shilling
- Arbitrate disputes between members of the community
- Communicate with other teams any issues identified for which those teams are responsible
- Maintain knowledge of current rules, policies, and guidelines
- Assist with requests for account closures
- Serve as an ambassador of the site and its community
THE CANDIDATE:
- Possess exceptional interpersonal skills
- Has strong communication skills
- Has considerable experience with arbitrating disagreements
- Has a “thick skin”
- Is adept at authoring detailed documentation
REQUIRED EXPERIENCE:
- High school diploma or equivalent
PREFERRED EXPERIENCE:
- Bachelor’s degree or greater
- Proficiency with Google Docs and Sheets
- Knowledge of internet based terms and technologies such as IP, VPN, etc
- Thorough understanding of the Slickdeals community and its culture
- Experience with moderating forum-based communities
SCHEDULE: Wednesday -Sunday 1pm-9pm PST Off: Mon & Tue