Great job opportunity as a Trust Associate. If you are passionate about building trust and maintaining strong relationships, this might be the perfect role for you!
As a Trust Associate, you will be responsible for managing and maintaining trust accounts for clients. You will work closely with your team to ensure that all trust operations are executed with the utmost care and professionalism.
From the ad: what You’ll Do
- Identify, thoroughly investigate, and resolve fraudulent-related issues on the Roadie platform
- Leverage data to identify patterns and trends in fraudulent activity
- Identify procedural gaps to develop efficiency and effectiveness within the team
- Manage critical and high-risk situations appropriately and with a sense of urgency
- Adjudicate user consumer reports while adhering to geographic compliance & regulations
- Validate the authenticity of user identification
- Adhere to legal and risk-related policies and procedures
- Partner with various stakeholders to implement fraud mitigation tactics and support change management efforts
- Investigate, audit, and decision on sender Gig related claims
- Research industry standards and best practices to improve internal processes
- Reduce company losses by assessing internal and external liabilities
- Partner with law enforcement as needed when managing ongoing investigations
What You Bring
- At least 1 year experience in a customer or technical support role
- At least 1 year experience in a compliance or operations-related role
- Exceptional verbal and written communication skills, with an ability to empathize and establish trust
- Knack for problem solving using investigative and analytical skills
- Proficiency in Salesforce or other CRM systems
- Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
- Thrive in a fast-paced and agile environment, and navigate ambiguity with ease