Are you passionate about social media and love engaging with online communities? If so, this may be an exciting job opportunity for you.

Whether you’re a seasoned professional or just starting your career, there’s something for everyone in this dynamic and ever-evolving industry.

From ad: Key Responsibilities:

Community Engagement:

• Proactively monitor, respond to, and drive meaningful conversations on social media channels, including Facebook, Instagram, Twitter, Pinterest, LinkedIn, and other relevant platforms.
• Engage with users in a genuine and authentic manner, offering support, guidance, and information as needed.
• Build and foster a positive online community, addressing queries, feedback, and any concerns with tact and professionalism.

Direct Messaging & Communication:

• Act as the first point of contact for users reaching out via direct messages on social platforms, ensuring timely and helpful responses.
• Address product-related queries, user concerns, or feedback, and route them to the appropriate internal teams when necessary.

Active Participation in Online Communities:

• Represent Enzymedica actively in relevant online forums, groups, and other communities where potential customers or enthusiasts congregate.
• Build relationships with community influencers, moderators, and other key members to establish trust and a positive brand image.
• Share insights and feedback from these communities with internal teams to help shape future products, campaigns, or strategies.

Brand Representation:

• Ensure that all interactions, whether on owned platforms or external communities, consistently reflect Enzymedica’s voice, values, and standards.
• Be prepared to manage and address any brand-related issues or crises that may arise in online spaces.
• Manage customer reviews and consumer questions on leading ecommerce sites

Performance Analysis:

• Monitor and report on community engagement metrics, such as response rate, user sentiment, and direct engagement growth.
• Utilize analytics tools to provide insights into community behavior and preferences, recommending strategies for improved engagement.

Trend Monitoring:

• Stay updated on the latest social media and community engagement trends, tools, and best practices.
• Recommend new platforms, forums, or groups where Enzymedica might effectively engage with potential or existing customers.

Link – Can only apply on LinkedIn.