H&R Block is looking for a Seasonal Social Media Agent, and the best part is that this job is 100% work from home!
As a Seasonal Social Media Agent, you will be responsible for managing and monitoring the company’s social media platforms. You will engage with followers, respond to inquiries, and assist in resolving any issues or concerns. This is a great opportunity for individuals who are tech-savvy, have excellent communication skills, and are passionate about social media.
This is a seasonal position, which means that it is temporary and will last for a specific period of time.
If you are interested in this remote work opportunity and have a passion for social media, don’t hesitate to apply! Join our team as a Seasonal Social Media Agent and enjoy the flexibility of working from home while gaining valuable experience in the field of social media management.
From ad: Day to day you’ll …
- Respond to various client issues through personable and engaging interactions across multiple communication channels (chat, email, and phone) and on multiple H&R Block social media pages (Facebook, Twitter, Instagram)
- Apply detailed research of agent knowledgebase to deepen understanding of multiple line-of-business products, processes, and tools
- Monitor and address client concerns that arrive via Google Play and IOS App Store reviews
- Escalate client issues to other internal teams when necessary
- Actively seek out and share information on external best-in-class social media customer service practices
- Provide insights to Leadership and Marketing into trends with client issues
- Actively participate in routine 1-on-1 coaching sessions that focus on performance
- Monitor and alert Leadership of brand risk posts
- Handle additional tasks as business needs require