Responsibilities Manage end to end Contents Quality Assurance operations Build operational process from scratch based on product phase and improve tools with product team Support to make Operational Playbook Ensure operational resources, build readiness program and educate operators Drive quality control and workforce management based on data analysis Lead proactive collaboration with business development, product,…

This sounds like a good opportunity: Apply fast, it won’t last. The Job… Provide high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries. Specialists spend 3-4 hours in email support each day. Proactively vet fundraisers and interpret fundraiser content in accordance with…

Sounds like a great job, apply fast, may not last. Link ABOUT THE JOB Review user-submitted data for completeness and accuracy Complete live transaction reviews with a detail-oriented approach Evaluate and resolve reports of system abuse Categorize user data based on pre-set qualitative criteria Proactively communicating emerging customer-facing or shopper-facing issues and concerns to internal…

Your Responsibilities: Provide inbound and/or outbound customer service for users in crisis.  De-escalate and educate callers, through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety. Generate and respond to support tickets, emails, and SMS messages in support of resolving active customer incidents e.g. emergency pet care.   Escalate…

Good opportunity to move up, Link Your Role Assist in hiring, training, motivating, coaching, and empowering a hardworking, diverse team of Trust and Safety Specialists Assisting the team doing risk assessments and investigations Develop scalable policies and work with Training and/or ICs to operationalize those policies  Drive OKRs and metrics at the team-level Advocate for…

As a Trust and Safety Specialist, your work might include: Investigating and resolving trust and safety issues across our community, including payment disputes, inappropriate content, abuse and other violations     Providing clear, patient and helpful responses to time sensitive safety and legal escalations Analyzing spam trends and proposing proactive enforcement Developing new risk operations workflows Collaborating…